locked the car, and headed towards the shop. The wind blew across
the car park on the industrial estate at the edge of town. The
lights at the shop went out. I knocked on the door. A man came
out of a room at the back. He looked at me. He came to the door,
and unlocked it.
why do you think Zoom Products would still be open?"
want to speak to the manager."
am the manager."
at least look."
don't need to look. Maybe you'd like to go home now, and protect
your family instead of leaving them vulnerable."
you'd like to open up, and consider the customer. This needs some
basic features adding."
manager pointed a torch at me. He smiled.
the door behind you."
walked into the shop, and shut the door, locking it. The manager
searched through a set of keys.
you put the lights on?"
I put the lights on, people will think the shop's open."
unlocked the door at the back of the shop. Banks of fluorescent
lights lit a room full of screens. I blinked under the lights.
The shopkeeper locked the door, and walked to a desk.
what's the problem?"
put a camera on the desk.
camera lacks functionality. It fails every time. I've been burgled
three times since installing it. It's missing a number of key
elements. It needs some movement. I need it to zoom in."
terms and conditions of Zoom Products say no cash refunds."
within my rights."
have the right to a fair hearing."
you just had a fair hearing."
expected better. Take a look at those cameras. Show me what they
can do. Does that thing zoom?"
manager turned to a screen.
do it. Make it zoom. I want to see some detail."
you'd like to leave now, and enjoy the rest of your life."
I didn't want to leave. I wanted some fine print.
can have the place to yourself when I'm out of here. Just zoom
manager pressed a button. The view changed to show the locked
door, but I wanted to see past that.
now. I want the detail."
pressed a button. The screen zoomed in on the empty shop. It seemed
strange we should be looking at an empty shop. I leaned towards
that's what I call a camera. Zoom in again. That's good. Make
it show some detail."
want atoms. Show me some atoms."
looking. Let's find them."
the zoom locked open. It didn't have sufficient detail. He couldn't
make it zoom any more. There was no way of looking right into
the detail I wanted, and I wanted detail. I wanted to see right
into the heart of the matter.